Updated: May 12
At Westcountry Case Management we have been maximising our client’s potential for over 20 years. We provide a specialist case management service to support people in reaching their goals, for adults and children with brain, complex physical and psychological injury.
Our ambition is to inspire clients, relatives and professionals alike by consistently attaining excellent outcomes, supporting people with compassion and kindness.
Our core values are reflected in all aspects of our work.
Integrity Compassion Professionalism Collaboration
Our ideal candidate shares our passion for improving people’s lives by providing access to the best care possible. From day one, you will have a hands-on impact, facilitating care, with the underlying objective of enhancing the quality of clinical outcomes and client potential. The role demands exceptional active listening and decision-making skills. You will be expected to deliver a level of co-ordination, comfort, and safety that exceeds industry standards as we are CQC registered and rated “Outstanding” in all five key lines of enquiry.
You will instruct, lead and monitor the team providing therapies, support, care, and drive the rehabilitation process. You will play a key role in establishing and monitoring client centered goals and will facilitate independence for individual clients ensuring safety and physical wellbeing.
Objectives and responsibilities
Identification and review of goals with the client/family to meet client needs.
Instructing and managing an MDT of appropriate professionals to undertake rehabilitation and maintenance in the community.
Crafting service user plans and risk assessments.
Acting as an advocate for the injured person and their family.
Work as a facilitator and innovator to access appropriate resources and equipment.
Liaison with appropriate agencies to secure and justify funding to meet needs.
Liaison with relevant people to meet educational requirements and aspirations.
Ensuring accommodation needs are met.
Implementation and co-ordination of programs to return to work/occupation.
Setting up and monitoring care regimes, recruiting and training of support workers.
Co-ordination of different providers of care and services as required by the client.
Monitoring and reviewing the long term needs of the client.
Being an expert companion for families adjusting to the changes to the injured person’s life.
An experienced mentor
Complete administrative support
Systematic data collection and audit support
Access to our policies and procedures
Full training schedule including peer support sessions
The opportunity to work from home, with associated travel
Competitive Salary and Benefits package
Laptop and mobile phone
Skills and Qualifications Required
Bachelor’s degree or equivalent in a healthcare-related discipline
7+ years’ post qualification experience
Excellent interpersonal, verbal, and written communication skills
Superb critical-thinking skills, organisation, and analytical skills
Ability to work with all age groups and populations
Full driving licence and own mode of transport
Full-time/Part-time opportunities available