OUR TEAM OF
We have the know how you need
We have case managers from a variety of professional backgrounds including occupational therapy, physiotherapy, nursing, speech and language therapy and social work.
All of our case managers are BABICM members and some are BABICM advanced practitioners, all have a minimum of seven years of qualified professional experience, are DBS checked, HCPC, NMC, SWE or Social Care Wales registered and all have undertaken litigation training.
Planning, ambition, aspirations and goals
We agree on priorities with the client or representative and recommendations will reflect clinical needs as well as the client’s ambitions, aspirations and goals. We work with multi-disciplinary teams and support workers as appropriate to set and review client-specific rehabilitation and support plans.
When we instruct therapists to work with service users, we have a stringent verification process that ensures they have HCPC registration, a current DBS and appropriate Professional Indemnity Insurance.
Case managers ensure therapists provide rehabilitation that is outcome-focused to achieve the service user’s goals. Multi-disciplinary team meetings may be part of this strategy and we are happy to sign-post to relevant therapists and companies.
"WCM being the 5th Case Management Company instated to this case since I started as Team Leader in November 2009 and Lucy being the 10th Case Manager, I really wasn’t optimistic.
I wish to feedback to you on how I feel at this stage in July 2020 how things are going from my perspective - working daily alongside the team and our client.
Remarkable, Exceptional, Understanding and Supportive: are just a few of the words that automatically spring to mind when I think about what Lucy and WCM have achieved since starting. Lucy has sustained an encouraging level of support, guidance and assistance in every field needed.
I really couldn’t be happier, the difference in us all meeting the client’s needs now, alongside the Team is just impressive. I’ve never seen the client so content, willing to engage in activities for long periods and accepting of others into her home to learn it is admirable of the whole MDT Team.
Together we are supporting the client’s wishes, aims and needs whilst keeping her and others safe and providing her with a better quality of life.”