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PROVIDING A
CARING
SAFE
WELL-LED
EFFECTIVE AND
RESPONSIVE
COMMITMENT TO OUR CLIENTS
Regulation plays a vital role in setting and enforcing the standards of professional behaviour, competence and ethics underpinning the day-to-day interactions of our clients and those who commission our services.
Registration is more than just holding a company or professional’s name on a register
At Westcountry Case Management (WCM), maintaining the highest standards of care and professionalism is at the heart of what we do. As a regulated service provider, we are committed to meeting the strict requirements set by key regulatory and inspection bodies to ensure the safety, well-being, and quality of support for all our clients. We are proud to be fully registered with the Care Quality Commission (CQC), Care Inspectorate Wales (CIW), and Social Care Wales (SCW), each of which plays a vital role in monitoring and maintaining the quality of services we provide.
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Being registered with these key regulatory bodies is not just a legal requirement for WCM—it’s a fundamental part of our commitment to delivering outstanding care. Registration and compliance with CQC, CIW, and SCW provide the framework for safe, effective, and accountable services. It ensures that our case managers and support staff are trained to the highest standards and that we meet all necessary regulations to safeguard the well-being of our clients.
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Care Quality Commission (CQC)
The CQC is the independent regulator of health and adult social care services in England. Their role is to ensure that care providers, such as WCM (registered as a domiciliary service), meet fundamental standards of quality and safety. The CQC regularly inspects services to assess whether they are safe, effective, caring, responsive, and well-led.
WCM is registered with the CQC, which means our services are subject to their stringent inspection and monitoring processes. This ensures that we consistently meet high standards, providing reassurance to clients and their families that the care and support they receive is of the highest quality. Our CQC registration underpins our commitment to delivering safe and compassionate care at all times.
Care Inspectorate Wales (CIW)
In Wales, care services are regulated by Care Inspectorate Wales (CIW). CIW ensures that social care services meet the standards set by the Welsh Government to protect and promote the welfare of vulnerable individuals. Their inspections focus on how well care services meet the needs of the people they serve and comply with regulations.
WCM is registered with CIW, demonstrating our commitment to delivering high-quality, person-centred care to clients in Wales. Regular inspections by CIW provide ongoing assurance that our services comply with Welsh regulations, keeping the safety and well-being of our clients at the forefront of everything we do.
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Social Care Wales (SCW)
Social Care Wales (SCW) regulates and supports the professional development of social care workers in Wales. SCW sets and monitors professional standards, ensuring that care workers have the necessary skills, training, and qualifications to deliver high-quality care.
At WCM, we ensure that all support staff working in Wales are registered with Social Care Wales, as required by law. Our SCW registered manager is here to assist any staff member through the registration process and to ensure they achieve the necessary professional qualifications if they do not already hold them. This commitment ensures that our team is equipped with the knowledge and skills needed to provide exceptional support to our clients.