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"The support of the company has been excellent, particularly for a new case manager it is reassuring to know that queries can be answered quickly and that the support is there from mentoring, management and the office. There is a very open approach within the whole team which promotes effective communication and support."
from a recently new case manager working with us
- AN EXPERIENCED MENTOR
- COMPLETE ADMINISTRATIVE SUPPORT
- SYSTEMATIC DATA COLLECTION AND AUDIT SUPPORT
- ACCESS TO OUR POLICIES AND PROCEDURES
- FULL TRAINING SCHEDULE INCLUDING PEER SUPPORT SESSIONS
- LIABILITY INSURANCE
The office team are always really helpful and patient. They help me out as much as possible and never make me feel bad about asking random queries.
HR support is excellent.
Communication and positivity.
The whole WCM team are so approachable, helpful and it's always lovely to speak to anyone either the office team, HR, Wendy, Wren or Anita.
Always flexible accommodating and supportive and extremely knowledgeable.
Prompt and efficient in all communications
Access to advice and support is exemplary. I have very well supported this past year
The level of support and care for us all is exceptional and very much appreciated!
Comments from our case managers in our 2020 Quality Assurance survey
CASE MANAGEMENT PROCESS
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